1. Why do your prices of Eq2 Plat change so frequently?
We raise and lower our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
2. How do I check on the status of my order?
If you would like to check on the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, in real time.
3. What payment options do you offer?
We offer payment through PayPal, credit cards, Western Union, Money Orders, and checks. To use PayPal just choose the PayPal option during checkout. To pay by credit card, choose the credit card option during checkout. At all times, your information is safe. We do not store any payment related information for your protection.
4. Are there discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. Usually we accept money order and wire transfer as the payment method for the bulk sale.
5. How long does delivery take?
If your order is in stock we can usually deliver within 30 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.
6. How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
7.Why do you sometimes need to call me when I've placed an order?
1). There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
2). For larger orders, we must confirm your identity and legitimate possession of the card or PayPal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
3). If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
